Maintenance Operative

Maintenance Operative – Regional House Builder

We are seeking to employ an experienced Maintenance Operative for our Homes Division who will support our Customer Service Team and deliver a first-class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Hours: 8.00am- 16.30pm (Mon- Thurs)

8.00am- 15.00pm (Fri)

Salary: Attractive salary, Company van

Report to: Customer Services Manager

Location: All Developments reporting to Head Office in St David’s Park, Ewloe

Main Duties and Responsibilities:

Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
‘Hands on professional’ at the direction of the Customer Service department
Ensure total transparency with the customer about what will be done and when
Attend appointments as scheduled by the Customer Service team
Source materials in preparation of customer appointments by reviewing job sheets in advance
Manage customer expectations, manage internal and external relationships
Ensure the property is adequately protected before commencement of works, including PPE and overshoes
Ensure all works are carried out in accordance with company specific risk assessments and method statements
Build a thorough knowledge of all house types and construction processes
Complete work instructions to Customer’s satisfaction and/or NHBC standard
Tools – carry the full requirement and replace where necessary, PAT tested, van to be kept clean, tidy and organised
Ensure regular communication with the Customer Service team to update them, update your mobile app accurately and after every appointment
Escalate / report difficulties as a matter of priority to the Customer Service team, ideally with a proposed solution
Highlight trends to the Customer Service team
Materials receipts are to be issued to the office weekly, (ESO sheets)
Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, complying with change
Manage customer’s additional work requests with a common sense approach and communicate with the Customer Service team to keep them informed about work completed
Manage your day well, if you realise you will finish early / need more time, update Customer Services as soon as possible for alternative appointments to be arranged
Attend quarterly health and safety meetings, contribute on a proactive and constructive basis
Ensure all health and safety documentation is kept up to date.
The successful candidate will have most of the following experience, skills and attributes:

Excellent customer service
Excellent communication and organisational skills
Ability to work on own initiative to tight deadlines
Experience in the relevant trades, joinery, decoration, sealant, plaster patching
Ability to plan, prioritise and organise own workload
Able to use hand tools and power tools
Ability to learn role specific mobile applications
Adaptable/flexible
Punctual and reliable
Attention to detail
Interpersonal skills
Word / Excel proficient
Ability to develop good working relationships
CSCS Card (mandatory)
Experience in fencing, groundwork, insulation, plumbing (desirable)
Qualifications in one of the required trades (desirable)
Experience of working on a construction site (desirable).
Benefits:

Employee Assistance Programme (EAP)
Smart Health
Eyecare vouchers for Specsavers
Perkbox
Length of Service
Gym discount

CSCS card (preferred)
Driving Licence (preferred)